I discovered Independence in Motion after having much difficulty in finding a comfortable wheelchair for my mother. She had used and rejected 4 or 5 chairs and numerous cushions before I contacted Cynthia at Independence in Motion. Cynthia’s considerate approach combined her nurse’s knowledge with unhurried time that she spent listening to my mother’s needs.
It was not easy but with her help we finally succeeded in getting a wheelchair and cushion my mother’s found comfortable. Despite the quarantine Cynthia was able to deliver the chair to my mother on her 94th birthday, topped with a big pink bow. It was a pleasure working with her and I will always be grateful for her patience and kindness during this very difficult time in my mother’s life.
Independence in Motion is nothing short of spectacular! When most other medical providers seem to be uncommunicative, tedious, and otherwise difficult to deal with, I have found a unicorn with Independence in Motion and in particular Cynthia. She has been and continues to be an amazing lifeline in a very complicated medical situation. The whole process is incredibly smooth every time and I trust that everything will be handled with care and understanding. Every question is answered quickly and completely, even the ones that might go beyond the scope of their work and services. I have literally been counting down the days until we can get away from our old power chair company and get new ones from Independence in Motion. If I could give more than 5 stars I would, I cannot say enough good things!
Our family used Independence In Motion for a few things needed for home care and the entire staff was wonderful! They were professional, expedient and provided exceptional customer service. We cannot thank them enough for helping us navigate a challenging situation in such a compassionate and considerate manner. Would highly recommend them!
My mom and I visited Independence in Motion to learn more about walkers and scooters. We worked with Cynthia, the owner of the business and an RN. It was one of the best service experiences I’ve ever had. Cynthia was extremely knowledgeable about the marketplace and very patient with us as she answered our questions, demonstrated the products and helped my mom find a solution that was right for her. In short, Cynthia was engaged in the process and, more importantly, made sure my mom was engaged and felt comfortable with the product she ultimately selected. I think it’s important to recognize people and businesses when they go above and beyond, and Independence in Motion did just that!
We’re only at the beginning of the process of getting a motorized wheelchair for my father, but I’m already so pleased with the customer service of Independence In Motion that I couldn’t wait to rave about them. We started out trying to work with another medical supply company recommended by his doctor. Those people don’t answer their phone, don’t call back, and are impossible to work with. When trying to get a lift chair for my father, we gave up on that company and bought one on Amazon. THREE WEEKS LATER is when they finally returned our call about the lift chair. Our attempts to get him a wheelchair were heading down the same path – unanswered calls, put on hold for eternity, no return calls – so I looked for an alternative and found Independence In Motion. My goodness, they actually answer their phone! And a friendly, helpful person is there to answer questions when you call! We called at the end of the day on Friday, and Tuesday afternoon someone was at his apartment to help determine what he needs. It’s such a relief to feel that Dad’s in good hands with Independence In Motion.
Great for Repairs! I bought a lift chair online and wish I didn’t. No service, but I called Independence In Motion. They came out THAT DAY and got the chair working again. My mother cannot be without her lift chair and I am so grateful for their kind understanding. I will never buy online again and am happy to know that Independence In Motion will be there to help us!
We would highly recommend Independence in Motion for anyone who needs equipment to help you (or a family member) become more mobile. Cynthia was wonderful in helping us choose the most appropriate power chair for my mother. She walked us through the process and we didn’t have to do much on our end. She took care of everything in a seamless and efficient way. HIGHEST RECOMMENDATION!!
I have been confined to a Powerchair for over 15 years. Each new chair purchase was a nightmare until I discovered Independence in Motion. The process was flawless. I received my new chair within 3 weeks. It was perfect. This company worked with the manufacturer to see every detail was addressed. About 2 months later there was a problem with the seat cushion. This company has worked with the manufacturer to resolve the problem. They kept me informed and never stopped until the issue was resolved. I have never worked with a company who was so dedicated to seeing that the customer was completely satisfied. I would rate them 10 stars if there was such a rating.
I purchased two lift chairs from Independence In Motion. The lady who works there really knows how to find the best chair for you. They went over all of the features and material choices. I have one upstairs and one in my living room. You will want one everywhere you sit. Great company and great service if there is a problem.
Great scooter store! They have many models to try out in the showroom. I was helping my friend’s dad out who wanted it that day and they delivered it after 5, which he really appreciated since he wanted it for his vacation in Disney. We should not have waited until the last minute, but they were happy to help us. Nice people. Not a hard sell, they are there more to provide information. I highly recommend the store.
I wanted to thank you for all your help! My brother loves the chair and I hear your guys went above and beyond to help him out!
Please thank them as well!
This is the first review I ever wrote. I signed up with google just so I could write my appreciation for the company. Everyone who works there genuinely cares about people. The nurse, Cynthia, got to know everything about me and made sure that I got the power wheelchair that was best for me and my needs. She provided options that I never knew existed. When it was delivered, the technician spent careful time making sure everything was perfect and that I knew how to use and care for the chair. They care about people, not about money. I would never consider working with another company in the future for my wheelchair needs. So far, their service has been stellar. I highly recommend Independence In Motion.
Independence In Motion, a division of Restorative Innovations, Inc. is a mobility and medical equipment company serving Montgomery County, Delaware County, Bucks County, and Chester County in Pennsylvania. We specialize in the SALE and RENTAL of mobility equipment, including portable scooters, power wheelchairs, lift chairs, manual lightweight wheelchairs, transport chairs, and stairlifts. Our showroom has a large selection of lift chairs, scooters, and power wheelchairs for sale. We also carry hospital beds, mobility aids, rolling walkers and bathroom safety products.
We are accredited by BOC, The Board of Certification/Accreditation, a leading accreditation agency with Medicare.
We are proud to only offer products we consider the Best Brands in the Business! Visit our showroom as we celebrate our 26th year in business with fantastic sale prices! Our qualified staff and trained technicians, including a registered nurse, have the expert knowledge and experience to make certain you get the product that is right for you. Our showroom, which is a renovated house, has the feeling of home, not a store, so you can see and conceptualize ways to make your home, or the home of a loved one, safe and accessible. From the kitchen to the bathroom, living room to the bedroom, the functional showroom is designed to inspire individual ideas to promote independence and safety!