Commonly Asked Questions
Please submit your service request online and our customer service department will get back with you within one business day, or in most cases, even sooner. Our customer serivce department responds to service requests Monday through Friday from 9:00am to 4:00. Our online request form is available to you 24/7!
If you would like to schedule an in-home service repair, click here.
You can also call 610-630-8400 to speak with someone to schedule the appointment. Please have the following ready when calling:
• Serial Number
Upon scheduling the appointment, you will be charged a service fee. This fee is for our trained service technician to come to your home to evaluate your equipment and determine what is required to get your equipment working again. This fee does not include any charge for diagnostic time or labor for repair or cost of parts.
What information will Independence In Motion need in order to determine if a product can be repaired?
• Manual wheelchairs – under the seat on the cross brace or on the frame.
• Power wheelchairs – located on the frame. It will not be located on any electronic components. On a power wheelchair, you may have to remove the batteries or shroud to locate the serial number.
• Lift Chair – You can find the serial number in two locations – one is near the rear of the motor on the steel lift mechanism, the second is attached to the frame below the scissor mechanisms. The model number for your lift chair is printed below the serial number bar code.